This article refers to the Sinch Engage connector, available as an add-on to magnews. If, on the other hand, you are looking for information about the Whatsapp Business channel directly integrated within the magnews platform, then go here.
Give your customers the ability to contact you through their favorite messaging platform, WhatsApp or Telegram.
You can populate your Sinch Engage channel with customer data exported from the platform, to view their key information when they contact you. An opportunity to provide support through real-time conversations, receive feedback, solve 1-to-1 problems, have more satisfied customers.
For info on Sinch Engage: https://engage.sinch.com/solution/#messenger