Ask Q is the magnews Q chat designed to give you quick answers about your data and also help you with any questions about the platform.
You can ask for information about your email performance, result analyses, clarifications on how to use features, offering suggestions or operational explanations: the chat responds immediately in a clear and complete way.
It’s a simple, intuitive conversational interface that lets you access all this content without having to dig through reports, menus, or guides: you just ask a question and get the answer right away.
How it simplifies your work in a single answer
The goal of Ask Q is to reduce the effort involved in finding data or information. You don’t have to remember where a report is or which platform article to consult: you can express yourself naturally and get the data or explanations in one single answer.
This way you spend less time on repetitive steps and can focus on analysis, content, and operational decisions.
How to activate it
If you open the chat and it’s not active yet, you’ll see a message asking you to accept the terms and conditions of use. Click “Accept terms”, select the required checkboxes in the window, and then click “Activate”.
From that moment Ask Q will be active and available to you.
Where to find it
Ask Q is available on every page: you can recognize it by the purple magnews Q icon in the bottom right. By clicking it or using the keyboard shortcut Ctrl + Alt + Q on Windows or Ctrl + Opt + Q on Mac, you can open the chat immediately, type your question, or start from one of the ready-made suggestions.
The reply arrives in a few seconds and, if you want, you can dive deeper with additional detailed requests.
Managing conversations: new chat and recent chats
Inside the chat you’ll also find two useful tools to better organize your conversations:
-
The “New chat” button lets you quickly start a conversation from scratch, useful when you want to ask a new question or tackle a different topic.
- The “Recent chats” button lets you review and manage all your conversations: you can search, rename, or delete them permanently.
This helps you keep your interaction history tidy, pick up an old conversation again, or easily find all the ones you’ve already closed.
-
The expand icon right next to the “x” that closes the drawer allows you to expand the chat to the entire page: a useful feature when you are working on more complex analyses or want to take your time reading longer responses.
What you can ask
Ask Q answers questions about your communications, messages, journeys, and automated flows: comparisons, analyses, requests for suggestions, as well as operational or functional questions about magnews.
For example, you can ask:
Analyze the communications that performed best in the most recent period
Looking at my communications, what’s the best day and best time to send?
How do I set up a sending domain to improve deliverability?
Explain how to set conversion goals
- Which automated flows convert the most?
The chat can provide useful answers to optimize campaigns, guide you in using the platform, and solve practical doubts.
Smart suggestions based on context
Ask Q not only answers your questions, but also automatically recognizes the context of the page you are on, such as a specific communication, automated flows, or related reports.
This way, the suggestions you find in the chat dynamically adapt to the current page: if you are in a communication or automated flow tab, you will see relevant analysis proposals; if you are in a report, the suggestions will be geared towards interpreting the data or comparing it with other communications or automated flows.
To make it even clearer when context-specific suggestions are available, the chat icon displays a brief animation and a visual indicator (a red dot). When you hover over the icon, you can preview the suggested starters directly, without opening the chat. If you select one, the conversation opens automatically with the message already entered.
This lets you get even more targeted and useful answers, without wasting time trying to phrase the perfect question or wondering what to ask: the chat anticipates you, immediately proposing the most relevant prompts for the area of the platform you’re working in.
How it works in practice
When you open the chat, you’ll find some ready-to-use question examples such as - “Explain how to create a communication using a template” or “Which automated flows convert the most?” - that you can click to start the conversation right away.
You can also type a custom question in the bar at the bottom: the chat replies in a few seconds. If you want to go deeper, you can continue the conversation with additional requests or detailed questions, or, where available, click the link in the answer to open the related magnews documentation article for more details.
After a few responses, Ask Q may show you suggestion buttons below the message, with tips designed to help you continue the conversation right away without having to write a new question.
Ask Q doesn't just answer your questions, it also suggests what to do next, guiding you through the entire workflow.
With Ask Q, your analyses and activities on the platform become more immediate: not an additional step, but an assistant always at your disposal that makes everything easier.