This article refers to the Sinch Engage connector, available as an add-on to magnews. If, on the other hand, you are looking for information about the Whatsapp Business channel directly integrated within the magnews platform, then go here.
Like any other communication sent by magnews, messages sent with WhatsApp Business or Telegram channel will also be tracked in the statistics.
To view them, move to the section:
Insights > Journeys > My Journey > Communications > Communication name (for Communications)
or
Insights > Journeys > My Journey > Transactionals > Transactional Communication name (for Transactionals)
The report considers:
- Sent: Number of messages sent initially.
- Delivered: Number of non bounced messages (bounced messages examples are: mobile number not existing on Sinch Engage, problems loading images contained in messages, ...).
- Opened: Number of WhatsApp messages that users actually read.
- Clicked: Number of WhatsApp and Telegram messages, containing links that users actually clicked.
Note
Telegram doesn't provide read confirmation.
Telegram doesn't provide read confirmation.