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Create communication with the NPS rating

Updated

How many times do you want to know whether your customers are satisfied with a service or not, but no one ever fills out the satisfaction survey ... NOW we solve this with a click!

In this article we will see how to create a communication with a question, the contact by clicking on the symbol or number will auto-fill a questionnaire and immediately display the thank you page.

 

Create the landing page with the question

  1. On the landing page insert or drag the Net Promoter Score element
  2. Click on the question and that the toolbar with the settings appears on the right
  3. Go to the Code tab and check the value NAME.
    mceclip1.png
  4. Click the button Save
  5. Customise the Thank You Page
  6. Activate the page.
NOTE: this page will not be displayed by the contact, so then enter a technical or meaningful name for you, and the thank you page will be displayed.

Communication

  1. Create the communication and insert the element Rating
  2. Click on the question and the settings bar appears on the right hand side
  3. Move to the Format tab and choose the NPS icon and customise the style
    mceclip2.png
  4. Go to the Question tab >> Choose the landing page you have just created
  5. In the Question text area enter in the value of the NAME field of our question
    In our case we enter npsmagnews and click the button Save
    mceclip3.png
  6. Make a test (not a preview) to one of your test contacts and verify the saving of the data in the survey results.

Not only NPS 😊😑☹ī¸

Now you know all about the NPS, but we can use the rating element to ask at your contacts for a satisfaction.

  1. Create the landing page and insert the Evaluation element
  2. From the settings bar that appears on the right >> tab Styles >> choose the symbol you want and format it (for ⭐❤ī¸đŸ‘ you can set not only the size but also the colour)
    mceclip6.png
  3. From the Code tab, copy the value of the NAME
    mceclip7.png
  4. Save the item.
  5. Activate the web page.
  6. Create the communication and insert the element Rating
  7. Choose the type of evaluation


    (for the ⭐❤ī¸đŸ‘ you can set the colour as well as the size), while the smilies are already coloured with a colour scale ranging from red to green.

  8. Move to the Question and Enter tab:

    • The associated landing page
    • the NAME of the element created in the landing

  9. Save the element.

  10. Test the communication.