Need to create a new survey but don't know where to start? Whether you already have questions in mind or are looking for inspiration, pre-configured models allow you to get started faster and provide you with a set of ready-to-use questions.
How it works
- Create a new landing page and choose the Inspire template.
- You will automatically be taken to the template selection screen, where you will find the main ready-made use cases.
- Select the most suitable template: the designer will open directly with the necessary pages already inserted and the questions pre-filled.
You can customise texts and questions according to your context. What you find is already aligned with your brand kit.
Available templates
The templates you find are the most common use cases for surveys and polls. We are working on new templates that will enrich the current ones.
Create your survey from scratch
Choose this template if you want to start from scratch and already have a clear idea of the structure and content. You will find a basic template with the most common actions already configured, ready to be adapted.
It is the equivalent of what you did using the previous Inspire template for surveys.
NPS - Net Promoter Score Survey
Assess your customers' loyalty with the classic NPS question (‘How likely are you to recommend us...’) and gather qualitative insights with open-ended questions that explore the reasons behind the score.
The contact can assign a score from 0 to 10, briefly explain what influenced their assessment and, if they gave a low score, indicate what they think should be improved.
CSAT - Customer Satisfaction eCommerce
Measures customer satisfaction after a purchase on your eCommerce site. The survey explores aspects such as the website experience, ease of purchase, brand trust and perceived quality, including questions about what worked well and what could be improved.
The contact can assign a score from 0 to 10, explain the reason for their rating, express how they felt about the overall experience, indicate the three aspects of the eCommerce site that made them feel most satisfied and secure, and finally, report any areas for improvement.
Quick feedback on customer service
Measure satisfaction after contact with support in just a few questions. This is an essential questionnaire designed to gather immediate and frequent feedback: it takes just a few seconds to complete and is ideal for obtaining rapid feedback on service quality.
The contact can evaluate the experience with two star-rated questions (from 1 to 5) and answer two single-choice questions, providing a small amount of useful information on how they perceived the support.
Post-service satisfaction survey
Collect more structured feedback on quality, effectiveness and perceived relationship after an interaction with customer service. This is a more in-depth model than quick feedback, designed to provide a comprehensive view of the customer experience.
The contact can answer basic questions about satisfaction, elaborate on their assessments using text fields, indicate what can be improved and report on aspects that impressed them through two multiple-choice questions.
Customer Churn Survey
Designed to understand why the customer decided to discontinue the service. It is an opportunity to gather useful insights, identify any critical issues and improve future retention.
The contact can select the main reason for their decision from a list of options and, based on their response, explore the issue further with specific questions. There are also general questions about their reasons and expectations, along with a final question to understand whether they would consider returning in the future.
New product feedback survey
A useful template for gathering opinions on a new product: how useful, interesting and suitable for needs it is perceived to be, and whether the price is considered fair. It also includes questions about purchase intent.
The contact can express their assessments through questions rated from 1 to 5 and multiple choice options, explain the reason for their scores in dedicated text fields, indicate how they perceive quality and price, and report how likely they are to adopt the new product.
Feedback on an event
Evaluate the success of your event with questions about organisation, content and speakers. Also include a section dedicated to suggestions for improving future editions.
Contacts will be able to evaluate the speakers and explain the reasons for their judgement, indicate how interesting they found the content and describe their overall experience. Based on the scores assigned, they can also specify which speakers they preferred or which content they found most or least interesting.