This article refers to the Sinch Engage connector, available as an add-on to magnews. If, on the other hand, you are looking for information about the Whatsapp Business channel directly integrated within the magnews platform, then go here.
This section contains technical settings that are used to manage every Sinch Engage channel connected.
- WhatsApp long text validation enables different levels of validation of WhatsApp messages length in communication Check step.
- Disable https validation and Pagination parameters are used to calibrate api requests and should be changed only if you've problems and by someone with a technical background.
- Enable images and file caching for sent messages should always be enabled as it optimizes the messages delivery in case many messages contain the same media (image or file).
- Enable sync option, under the Report section is used to collect statistics of WhatsApp messages sent through the platform.
- Consider statistics of the last days, Run every (minutes) and Sent messages retention (days) are meant to control retention about messages and statistics on them and can be left with the default value.
It is very important to always leave "Enable sinc" checked, otherwise you will lose statistics on sent messages and bounces.