On the magnews Platform, users are granted the possibility to export a wide range of data, both personal and non-personal, as well as digital assets, in order to ensure transparency, portability, and re-use of information. This right may be exercised in compliance with Regulation (EU) 2016/679 (GDPR) and Regulation (EU) 2023/2854 (Data Act), which safeguard the right of data subjects and users to obtain and transfer their data in a structured, accessible, and interoperable format, as well as to access and share digitally generated data in a secure and controlled manner.

The main categories of data and information available for export include:

Contacts and Blacklist: information relating to subscribers, including personal and profiling data, declared preferences, contact channels, and chosen formats of receipt. This also includes statistical data and contact details entered in the Blacklist, useful to ensure the correct management of exclusions due to bounces or spam reports;
Communications sent: copies of the communications sent to contacts, including structure, content, and reference language;
Media: files uploaded within the platform (images, documents, multimedia resources), linked to specific communications, journeys, or available globally, in their original upload format;
Workflow: structure and content of the workflow (e.g., message texts and images);
Landing pages: structure of landing pages, forms, and/or surveys, as well as the responses provided by identified and/or anonymous contacts;
Templates: graphic and textual templates used for communications, on-site messages, and landing pages, with associated structure and resources;
Insights: analytical reports and aggregated statistics on communications, transactional messages, workflows, on-site messages, and journeys. This includes performance indicators and data relating to conversion objectives;
Plan and Consumption: summary information on platform usage, including the number of messages sent per channel (e.g., email, SMS, WhatsApp), on-site message views, and credit consumption linked to advanced functionalities such as artificial intelligence.

For technical reasons, as well as for the protection of resources and data covered by intellectual property rights or qualifying as Diennea's trade secrets, users are not permitted to export data beyond those listed above.

The export activities described can be completed independently and with just a few clicks by platform users, subject to the association of a high-level standard profile (e.g., administrator) or, in any case, the granting of specific permissions required to operate on certain sections of the magnews account.

Profile studio

Contact list

Select the desired contact list (e.g., subscriber list or contacts belonging to an audience) and choose the “Export csv” action:

In the screen that appears, select the field categories of interest and click “Start activity”:

Exported file format: .csv

Contact's activity

Follow the instructions in the article How to export the contact's activity history.

Blacklist

Access the email or SMS list, select the recipients, and choose the “Export on... file” action:

Click the “OK ( )” button and, in the pop-up that opens, select the information to export (“Insertion cause”, “Insertion date,” and/or “Recipient”).

Define the file parameters to export (e.g., File name, Date format, …) and click “Run” to complete the task:

Exported file format: .csv or .xlsx

Journey lab

Sent communication (web version)

Select the journey of interest and access the details of the sent communication.

Click the three dots (“…”) at the top right and select “Export web version” to export an HTML file of the communication:

Select the communication language and click “Export HTML” to complete the task:

Exported file format: .zip containing .html files and any resources in their original upload format.

Media

Communication

Select the journey of interest and access the details of the sent communication.

In the "Media" tab, find the desired media (image, file, …) and click the three dots (“…”) on the media card:

Select “Download file” to download the media.

Exported file format: the original upload format

Journey

Select the journey of interest, under “Libraries” > “Media” find all media (images, files, …) that are saved and usable for the assets (communications, landing pages, …) of that same journey.

To download the desired media, follow the same instructions provided in the Communication section.

Global

In the journey list, under “Libraries” > “Media” you will find all media (images, files, …) that are saved and usable for the assets (communications, landing pages, …) of all the media in the account.

To download the desired media, follow the same instructions provided in the Communication section.

Automated flow

Select the desired journey to access the details of the automated flow.

Click on the three dots (“…”) at the top right and select “Export”:

In the pop-up that appears, click “Export automated flow” to complete the task:

Exported file format: .zip containing .html and .xml files

Landing page

Select the desired journey to access the details of the landing page.

Click on the three dots (“…”) at the top right and select “Export”:

In the pop-up that appears, click “Export” to complete the task:

Exported file format: .zip containing .xml files

Landing page responses

Follow the instructions in the article How to export survey responses.

Template

Communication

In the list of journeys, under “Template” > “Communication” you will find all managed templates.

Access the details of the desired template, click on the three dots (“…”) at the top right and select “Export” to download a ZIP file containing media and any Shared Sections:

In the pop-up that appears, click “Export” to complete the task:

Note: only templates with “Active” or “Under review” status can be downloaded, not those with “Draft” status.

Exported file format: .zip containing .html, .xml files, and any media in the original upload format

On site message

Follow the same instructions provided to export the communication template.

Landing page

Follow the same instructions provided to export the communication template.

Insight

Communications

From the list of communications, select all or only the desired ones and, from the “Actions” button click “Export CSV”:

In the pop-up that appears, select the categories of data to export and click “Start activity”:

A message informs about the outcome of the task and the “Download file” function allows you to save the file:

Exported file format: .csv

Communication

Each numerical value in the funnel is clickable, allowing you to act on filtered contacts, such as those who have opened, clicked, or converted. Select the contacts from the list and export them to a CSV file:

Besides, using the “Export CSV“ function available in tabular reports, for each communication you can export a file related to:

“Clicks on contents”
“Bounce analysis”
- Bounce > Type, Cause, and Detail
- Domains with most Hard Bounces
- Domains with most Soft User Bounces
- Domains with most Soft Block Bounces
- Domains with most Soft Technical Bounces
- Domains with most Other Soft Bounces
Email clients
- Apple Mail Privacy
- Email clients > Type, Client, and Detail
- Devices > Type, Operating system, and Detail

Exported files format: .csv

Transactionals

From the list of transactionals, follow the same instructions provided for exporting communications.

Automated flows

Using the “Export CSV“ function available in tabular reports, for each automated flow you can export a file related to:

Performance
Outcome trend
Detail
Transactional messages
In addition, you can export messages from all automated flows (go to Insight > Workflow > Messages) or from a specific workflow (select the desired workflow and go to the Messages section).

The procedure for exporting data is the same.

Select the messages you are interested in:

In the screen that appears, select the data categories of interest and click “Start activity”:

A message informs about the outcome of the task and the “Download file” function allows you to save the file:

Exported files format: .csv

On site messages

Using the “Export CSV“ function available in tabular reports, for each on site message you can export a file related to:

Trend
Recognized contacts
Anonymous visitors
Responses

Exported files format: .csv

Conversion goals

Using the “Export CSV” function available in tabular reports, for each conversion goal you can export a file related to:

Assets contribution
Conversions by...

Exported files format: .csv

Journey

Using the “Export CSV” function available in tabular reports, for each journey you can export a file related to:

Sent emails
Latest communications sent
Clicks on tags

Exported files format: .csv

Monitor

Recipients of a delivery

From the Deliveries list, select the delivery of interest and export the contact data, following the instructions provided in Actions on delivery contacts.

Settings

My account

Emails sent

To download the history of emails sent for the channels:

Email
SMS
Custom (e.g., WhatsApp Business)

Click on the number related to the remaining balance:

In the pop-up that opens, scroll to the bottom of the consumption table and click on the “Export CSV” button:

Exported file format: .csv

Contacts

To download a file related to contacts in each database, click on the number of contacts in your account:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button:

Exported file format: .csv

On site message views

To download the history of on site message views, click on the number of views:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button:

Exported file format: .csv

Credits used by Q Assistants

To download a file of the Q credits (AI assistants) consumption, click on the number related to the remaining balance:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button:

Exported file format: .csv