Discover how to export information and content from your magnews account to meet data portability requirements.

Note: to proceed with content export, you must have a high-level standard profile (e.g., administrator) assigned to your user or, in any case, specific permissions necessary to work on certain sections of the magnews account.

Profile studio

Contact list

Select the desired contact list (e.g., subscriber list or contacts belonging to an audience) and choose the “Export csv” action:

In the screen that appears, select the field categories of interest and click “Start activity”:

Blacklist

Access the email or SMS list, select the recipients, and choose the “Export on... file” action:

Click the “OK ( )” button and, in the pop-up that opens, select the information to export (“Insertion cause”, “Insertion date,” and/or “Recipient”).

Define the file parameters to export (e.g., File name, Date format, …) and click “Run” to complete the task:

Journey lab

Sent communication (web version)

Select the journey of interest and access the details of the sent communication.

Click the three dots (“…”) at the top right and select “Export web version” to export an HTML file of the communication:

Select the communication language and click “Export HTML” to complete the task:

Media

Communication

Select the journey of interest and access the details of the sent communication.

In the "Media" tab, find the desired media (image, file, …) and click the three dots (“…”) on the media card:

Select “Download file” to download the media.

Journey

Select the journey of interest, under “Libraries” > “Media” find all media (images, files, …) that are saved and usable for the assets (communications, landing pages, …) of that same journey.

To download the desired media, follow the same instructions provided in the Communication section.

Global

In the journey list, under “Libraries” > “Media” you will find all media (images, files, …) that are saved and usable for the assets (communications, landing pages, …) of all the media in the account.

To download the desired media, follow the same instructions provided in the Communication section.

Automated flow

Select the desired journey to access the details of the automated flow.

Click on the three dots (“…”) at the top right and select “Export”:

In the pop-up that appears, click “Export automated flow” to complete the task:

Landing page

Select the desired journey to access the details of the landing page.

Click on the three dots (“…”) at the top right and select “Export”:

In the pop-up that appears, click “Export” to complete the task:

Template

Communication

In the list of journeys, under “Template” > “Communication” you will find all managed templates.

Access the details of the desired template, click on the three dots (“…”) at the top right and select “Export” to download a ZIP file containing media and any Shared Sections:

In the pop-up that appears, click “Export” to complete the task:

Note: only templates with “Active” or “Under review” status can be downloaded, not those with “Draft” status.

On site message

Follow the same instructions provided to export the communication template.

Landing page

Follow the same instructions provided to export the communication template.

Insight

Communications

From the list of communications, select all or only the desired ones and, from the “Actions” button click “Export CSV”:

In the pop-up that appears, select the categories of data to export and click “Start activity”:

A message informs about the outcome of the task and the “Download file” function allows you to save the file:

Communication

Using the “Export CSV“ function available in tabular reports, for each communication you can export a file related to:

• “Clicks on contents”
  
• “Bounce analysis”
  • Bounce > Type, Cause, and Detail
    
  • Domains with most Hard Bounces
    
  • Domains with most Soft User Bounces
    
  • Domains with most Soft Block Bounces
    
  • Domains with most Soft Technical Bounces
    
  • Domains with most Other Soft Bounces
    
• Email clients
  • Apple Mail Privacy
    
  • Email clients > Type, Client, and Detail
    
  • Devices > Type, Operating system, and Detail
    

Automated flows

Using the “Export CSV“ function available in tabular reports, for each automated flow you can export a file related to:

• Performance
  
• Outcome trend
  
• Detail
  
• Transactional messages
  

On site messages

Using the “Export CSV“ function available in tabular reports, for each on site message you can export a file related to:

• Trend
  
• Recognized contacts
  
• Anonymous visitors
  
• Responses
  

Conversion goals

Using the “Export CSV” function available in tabular reports, for each conversion goal you can export a file related to:

• Assets contribution
  
• Conversions by...
  

Journey

Using the “Export CSV” function available in tabular reports, for each journey you can export a file related to:

• Sent emails
  
• Latest communications sent
  
• Clicks on tags
  

Settings

My account

Emails sent

To download the history of emails sent for the channels:

• Email
• SMS
• Custom (e.g., WhatsApp Business)

Click on the number related to the remaining balance:

In the pop-up that opens, scroll to the bottom of the consumption table and click on the “Export CSV” button:

Contacts

To download a file related to contacts in each database, click on the number of contacts in your account:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button:

On site message views

To download the history of on site message views, click on the number of views:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button:

Credits used by Q Assistants

To download a file of the Q credits (AI assistants) consumption, click on the number related to the remaining balance:

In the pop-up that opens, scroll to the bottom of the table and click on the “Export CSV” button: