Learn how to export contact data stored in your database to a CSV file, through a simple and convenient process that allows you to manage and use the information more effectively.
Why export your contact data?
Exporting your contact data allows you to leverage it more strategically, using it for advanced analytics, data cleansing or integration with non-standard business platforms.
Thanks to the flexibility of the export process, you can choose to transfer your entire contact list or just a specific audience. This gives you more control over the data, transferring only the data you are interested in and improving the total efficiency of your operations.
How to select and export contacts
Access the database or the specific audience that contains the list of desired contacts. You can select the contacts to be exported in different ways:
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Filter contacts by status and/or according to the enhancement of specific fields.
- Through Mass Selection, if you wish to export all contacts in the list, or manually deselect those to be excluded.
After making your selection, click on the Actions button and choose the Export csv option.
An export window will open that will show you the number of selected contacts and give you the option to choose which categories of fields to include in the file.
The fields are organized into categories that include, both user-customized and system fields such as:
- Profile: includes the fields you find in the contact tab in the 'Profile' section, for example, contact details and master data.
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Settings: includes the fields you find in the contact tab in the 'Settings' section,
for example, contact status, origin, or causes and dates of suspension or unsubscription. - Insight: includes statistical data referable to the contact, for example engagement, number of emails sent, last bounces or first and last click.
- Blacklist: contains dates and causes of blacklisting for active channels.
When you have finished configuring the export, selecting the desired categories, press the Start activity button.
A notification window will inform you that the operation has been started; if necessary you can stop the export by clicking Stop, or let the process continue Run in background.
Once the operation is complete, a final screen will show you the outcome and allow you to download the CSV file.
Click on Download file and you will get the document containing all the selected information, ready to be used according to your needs.